ags, milk bags and lump sugar. Who wants to wake up to a raw
teabag? I don' t, especially when I am paying for 'service'.
Can it be discontinued, this gradual worsening of service, this growing attitude that the
customer is always a nuisance? I eagerly hope so because it' s a happening, sadly, in all walks of
life.
Our only hope is to hammer our irritation whenever and wherever we can and, if all else
fails, restore that other, older saying- Take Our Custom(买卖) Elsewhere.
36. The author feels that nowadays customers are
A) not worthy of special treatment
B) not provided with proper service
C) considered to be inferior members of society
D) regarded as privileged
37. In the author' s opinion, the quality of service is changing because
A) the staff are less considerate than their employers
B) customers are becoming more demanding
C) customers are unwilling to pay extra money
D) more consideration is given to the staff than customers
38. According to the author, long queues at counters are caused by
A) the diminishing supply of good staff
B) lack of cooperation among staff
C) inefficient staff
D) detiherate understaffing
39. The disappearance of old- style hotel porters can be attributed to the fact that
A) self- service provides a cheaper alternative
B) the personal touch is less appreciated nowadays
C) machines are more reliable than human beings
D) few people are willing to do this type of work
40. The author's final solution to the problem discussed in the passage is
A) to put up with whatever service is provided
B) to make strong complaints wherever necessary
C) to fully utilize all kinds of coin- eating machines
D) to go where good service is available
Part III Vocabulary and Structure (20 minutes)
41. When Mohammed, a friend of mine from the Middle East, first went to the United Kingdom to
attend the university, _______with women in the same class.
A) he'd never before studied B) he would never before study
C) he couldn't before study D) he hasn't before studied
42. America will never again have as a nation the spirit of adventure as it _______ before the
West was settled.
A) did B) has C) was D) would
43. The cars were _______ because it was impossible to go any further in the fog.
A) sacrificed B) transported C) removed D) abandoned
44. The new designs of the Christmas stamps are always waited for with keen _______
A) irritation B) anucipation C) reception D) prediction
45. Buck Helm, a retired salesman, survived alive for 90 hours in his car.
A) burying B) having buried C) being buried D) to be buried
46. We have had to raise our prices because of the increase in the cost of _______ materials.
A) raw B) rough C) original D) primitive
47. Indeed, almost every scientist now finds it impossible to read all the works relevant to his
own subject, _______ extensively outside of it.
A) much less to read B) much more to read
C) much less reading D) still more reading
48. It is up to the Government to tackle the air pollution problem and _______ measures in
line with the council's suggestions.
A) set about B) work out C) fill up D) bring over
49. All that day my father was in
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