people - the learned patterns for thinking， feeling and acting that characterize a population or society， include the expression of these patters in S1.____ material things. Culture is compose of nonmaterial culture - S2. ____ abstract creations like values， beliefs， customs and institutional arrangements - and material culture - physical object like S3. ____ cooking pots， computers and bathtubs. In sum， culture reflects both the ideas we share or everything we make. In ordinary S4. ____ speech， a person of culture is the individual can speak another S5. ____ language - the person who is unfamiliar with the arts， music， S6. ____ literature， philosophy， or history. But to sociologists， to be human is to be cultured， because of culture is the common world S7. ____ of experience we share with other members of our group. Culture is essentially to our humanness. It provides a kind S8. ____ of map for relating to others. Consider how you feel your way about social life. How do you know how to act in a classroom，or a department store， or toward a person who smiles or laugh S9. ____ at you？ Your culture supplies you by broad， standardized， S10. ____ ready-made answers for dealing with each of these situations. Therefore， if we know a person's culture， we can understand and even predict a good deal of his behavior.
Part V Writing （30 minutes）
For this part， you are allowed 30 minutes to write a letter to the editor of a newspaper complaining about the poor service of a bookstore. You should write at least 150 words according to the guidelines given below in Chinese.设想你买了一本英文词典，发现有这样那样的质量问题，书店的服务态度又不好，因此给报社编辑写信。信中必须包括以下内容：
1、事情的起因2、与书店交涉的经过3、呼吁服务行业必须提高服务质量A Letter to the Editor of a Newspaper听力：
1-5. A B C A B 6-10 . A C D D B 11-15. C B C A D 16-20. B D A C A
阅读：
21-25 DCBDA 26-30 BACAC 31-35 DDABC 36-40 DBCCA
词汇：
41-50 DACBB CDBAC 51-60 BDACD BADBC 61-70 ADDBC BABDA
改错：
1、Include-including 2、Compose-composed 3、Object-objects 4、or——and 5、individual后加who 6、unfamiliar-familiar 7、because 后面的of 去掉8、essentially 改 essential 9、laugh-laughs 10、 by 改 with
作文：
[参考范文] June 19， 2004
Dear Editor，I am writing this letter to reflect some problems I came across recently and. appeal to the improvement of the service industry. This weekend I bought an English-Chinese dictionary in a bookstore near my home since its cover is elaborately designed. But when I went home and read carefully， I found that the several pages of the dictionary have been cracked and befouled. What is worse， the misprints spread everywhere in the dictionary and seriously affect my comprehension. Since there was such damage and misprint to the dictionary， I went to the bookstore to require for a replace. But to my surprise， the staff of the bookstore turn down my request rudely and even denied the poor quality of the dictionary. It goes without saying that today‘s face-paced and market-oriented economy calls for much higher standard for service industry. However， to my regret， many of the commercials fail to achieve this standard and the quality of the staff needs to be improved. It’s self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development of our country‘s economy. As a result， I expect your newspaper to appeal to the service industry to attach more importance to the service improvement. Thank you for your attention！
Sincerely yours，Sam
中国学习考试
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