ght one is unclear" is better than "This stereo (立体声音响) does not work."
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
31. When a consumer finds that his purchase has a fault in it, the first thing he should do is to _____.
(A) complain personally to the manager
(B) threaten to take the matter to court
(C) write a firm letter of complaint to the store or purchase
(D) show some written proof of the purchase to the store
32. If a consumer wants a quick settlement of his problem, it's better to complain to ______.
(A) a shop assistant (C) the manufacturer
(B) the store manager (D) a public organization
33. The most effective complaint can be made by _____.
(A) showing the faulty item to the manufacturer
(B) explaining exactly what is wrong with the item
(C) saying firmly that the item of poor quality
(D) asking politely to change the item
34. The phrase "live up" (Para. 1, Line 2) in the context means _____.
(A) meet the standard of (C) fulfil the demands of
(B) realize the purpose of (D) keep the promise of
35. The passage tells us _____.
(A) How to settle a consumer's complaint about a faulty item
(B) How to make an effective complaint about a faulty item
(C) How to avoid buying a faulty item
(D) How to deal with complaints from customers
Passage Four
Questions 36 to 40 are based on the following passage.
If women are mercilessly exploited (剥削) year after year, they have only themselves to blame. Because they tremble at the thought of being seem in public in clothes that are out of fashion, they are always taken advantage of by the designers and the big stores. Clothes which have been worn only a few times have to be put aside because of the change of fashion. When you come to think of it, only a woman is capable of standing in front of a wardrobe (衣柜) packed full of clothes and announcing sadly that she has nothing to wear.
Changing fashions are nothing more than the intentional creation of waste. Many women spend vast sums of money each year to replace clothes that have hardly been worn. Women who cannot afford to throw away clothing in this way, waste hours of their time altering the dresses they have. Skirts are lengthened or shortened; neck-lines are lowered or raised, and so on.
No one can claim that the fashion industry contributes anything really important to society. Fashion designers are rarely concerned with vital things like warmth, comfort and durability (耐用). They are only interested in outward appearance and they take advantage of the fact that women will put up with any amount of discomfort, as long as they look right. There can hardly be a man who hasn't at some time in his life smiled at the sight of a woman shaking in a thin dress on a winter day, or delicately picking her way through deep snow in high-heeled shoes.
When comparing men and men and women in the matter of fashion, the conclusions to be drawn are obvious. Do the constantly changing fashions of women's clothes, one wonders, reflect basic qualities of inconstancy and instability? Men are too clever to let themselves be cheated by fashion designers. Do their unchanging styles of dress reflect basic qualities of stability and reliability? That is for you to decide.
36. Designers and big stores always make money __
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