Ⅲ. Cloze: (1×15=15)
Directions: Choose the one from the given A, B, C and D to complete the passage properly.
When you want to go back to a restaurant because you feel welcome there, that is about the best definition of good 26 that can be offered. Good service is 27 a matter of attitudes and begins with the attitude of the management. If the manager is dedicated 28 giving good friendly service and is 29 with employees and guests, then this 30 the employees to be friendly and to make the 31 feel welcome.
Very few people can continually carry a smile and be friendly to everybody they meet 32 they are constantly trained and encouraged to do so. One of management's most important jobs is to have a 33 training program for service personnel. There are many training aids available today from 34 sources. Even the smallest and 35 remote food operation can have a good training program.
Food service operations 36 from the classical French restaurant to the snack bar, each 37 an appropriate level of good service. A primary factor in all good service is that employees must be trained to recognize the 38 of the guest. They must realize that their livelihood depends upon being courteous and friendly. The manager of any restaurant should realize that the guest likes to be recognized. 39 practical, the manger should learn guests' names, stop by their tables when they are having dinner, and have polite conversation with them. If a problem 40 , a little personal contact by the manager can often resolve it and the guest will leave happily.
26. A. service B. food C. staff D. business
27. A. slightly B. nearly C. relatively D. primarily
28. A. at B. of C. to D. in
29. A. hostile B. tolerant C. satisfied D. courteous
30. A. urges B. encourages C. improves D. pushes
31. A. guests B. visitors C. tourists D. friends
32. A. though B. if C. unless D. when
33. A. main B. basic C. instant D. continuous
34. A. identical B. various C. distinct D. extra
35. A. most B. far C. best D. further
36. A. differ B. arrange C. range D. rank
37. A. has B. having C. have D. had
38. A. impression B. appetite C. taste D. importance
39. A. When B. As C. Though D. But
40. A. arouse B. raise C. has arisen D. rise

IV. Phrasal verbs: (1×10=10)
Directions: Fill in the blanks with the proper phrasal verbs given below. Make some changes if necessary.

bind up with come up with distribute to fascinate with focus on

lead to put forward refer to result in take on

41. The airline ____________ a novel solution to the problem of jet-lag.
42. Many foreign visitors ____________ China's mighty Yangtze River and its breathtaking Three Gorges.
43. New tourism ____________ key emerging characteristics of the tourism industry.
44. The technological complexity of twentieth century living ____________ various forms of pollution.
45. Many theories ____________ on mode selection decision processes.
46. The purchase of an airline ticket to visit parents ____________ feelings of love and affection for them.
47. The creation of income from tourism ____________ closely ____________ employment.
48. With the development of the package tour business after the Second World War, travel retailers ____________ a new role.
49. At present, the development of domestic tourism services should ____________ the economically advanced metropolitan areas.
50. The brochures ____________ the tourists when they got on the tour bus.

V. Phrase translation: (1×20=20)
Part One
Directions: Translate the following into Chinese.
51. the same value perceptions
52. foreign lands and cultures
53. be a certain cachet
54. the development of world trade
55. specially subsidized exchange rates
56. sponsor a continuous survey
57. judge expected load factors
58. the ancient buildings
59. the supply and demand equilibrium
60. 9.6 million square kilometers
Part Two
Directions: Translate the following into English.
61．文化旅游
62．专业性的博物馆
63．按顾客需求的服务
64．旅游“飞地”
65．旅游业对经济的影响
66．全球性组织
67．酒店的形象
68．机票报价
69．旅游设施和服务
70．外交关系正常化

Ⅵ. Passage translation: (10×2=20)
Directions: Translate the following passages into Chinese.
71. Since the 1990s, computer technology has been more widely applied to tourism in China where it has brought increasing economic benefit. Some large travel agencies are promoting the use of computers and the Internet in their operations, management and overseas promotion. China International Travel Service(CITS), the first to use computer management in China's tourism industry, has installed computers of various types to sell tourist products, quote prices, make reservations, work out schedule, arrange various services, settle tourist accounts and other financial matters. CITS China information goes out via Australia's Worldlink to more than 250,000 computer terminals worldwide.
72. Like the conference business, the exhibition industry appears to be growing. Between 1994 and 1998 the European industry, as indicated by exhibitor participation, was growing by over 4 per cent a year. In Germany, the modern Messe (会展中心) of Germany evolved at the beginning of the century from the centuries-old trade fairs. The Germans have maintained their lead through the development of specialist trade fairs as well as the continued development of their facilities. Their strength is not in the number of shows, but in their large size and international character. Germany is, of course, an important industrial country and it could be expected that there would be some correlation between exhibitions and industrial development. Frequently, as in Detroit in the USA, there is a link between trade fairs and the industries which are important in the local region.